Returns & Refunds Policy

No Returns Without Reason

Due to the nature of our international shipping and the competitive pricing of our products, we do not accept returns without a valid reason. Please carefully review product descriptions, specifications, and images before placing your order to ensure the product meets your needs.

We recommend contacting us with any questions about a product before purchasing. Our customer service team is available to provide additional information, photos, or clarification to help you make an informed decision.

Quality Issues

If you receive a product with quality issues or defects, we are committed to resolving the problem fairly:

  • Please contact us within 7 days of receiving your order
  • Provide clear photos or videos showing the quality issue or defect
  • Our team will review your case and discuss resolution options with you

Partial Refund Solution

For products with quality issues, our standard resolution is a partial refund while you keep the product. This approach offers several benefits:

  • No return shipping costs: You avoid the hassle and expense of shipping the product back internationally
  • Quick resolution: Refunds are processed faster than return-and-refund procedures
  • You keep the product: Even with minor issues, the product may still be usable

The partial refund amount will be negotiated based on the severity of the quality issue and the product's value. We aim to reach a fair agreement that satisfies both parties.

How to Report a Quality Issue

  1. Contact us via email at timpeng@jiashitech.cn or WhatsApp at +86 134 3075 6652
  2. Include your order number and a detailed description of the issue
  3. Attach clear photos or videos showing the defect or quality problem
  4. Our team will respond within 24-48 hours to discuss resolution options

Refund Processing

Once we agree on a partial refund amount:

  • Refunds are processed via PayPal or the original payment method
  • Processing time: 3-7 business days after agreement
  • You will receive email confirmation when the refund is issued

Exceptions

In rare cases where a product is completely non-functional or significantly different from the description, we may consider alternative solutions. Each case is evaluated individually, and we will work with you to find the best resolution.

Customer Satisfaction

We value our customers and strive to provide quality products and fair resolutions. If you have any concerns about your order, please don't hesitate to contact us. We're here to help and ensure your satisfaction with our products and service.

Contact Us

For any questions about our returns and refunds policy: